Telephone Etiquette Lunch Talk in United Kingdom

In today’s fast-paced business environment, effective communication over the phone is crucial for success. Whether you’re answering calls, making inquiries, or conducting business negotiations, mastering telephone etiquette is essential. Join us for our upcoming lunch talk on Telephone Etiquette, where we’ll delve into the dos and don’ts of professional phone communication, equipping you with the skills to leave a positive impression every time you pick up the receiver.

During this engaging session, we’ll explore various aspects of telephone etiquette, including proper greeting techniques, active listening strategies, and professional tone management. You’ll learn how to handle challenging phone conversations with ease, build rapport with callers, and enhance your overall communication effectiveness. Don’t miss this opportunity to refine your telephone etiquette skills and elevate your professionalism in the workplace.

Talk Objectives:

  1. Understand the importance of telephone etiquette:
    Learn why mastering telephone etiquette is crucial for professional success and how it contributes to effective communication.
  2. Learn proper greeting and closing techniques:
    Discover the best practices for greeting callers professionally and ending conversations courteously.
  3. Develop active listening skills:
    Learn how to listen attentively to callers, ask clarifying questions, and demonstrate empathy over the phone.
  4. Manage tone and voice effectively:
    Understand the significance of tone in communication and learn how to modulate your voice to convey confidence and professionalism.
  5. Handle difficult or irate callers:
    Gain strategies for managing challenging phone conversations calmly and professionally, de-escalating tension and finding solutions.
  6. Enhance message clarity and brevity:
    Learn techniques for delivering clear and concise messages over the phone, avoiding misunderstandings and miscommunication.
  7. Practice telephone professionalism:
    Explore the behaviors and language patterns that contribute to a professional phone demeanor, including avoiding slang and jargon.
  8. Build rapport with callers:
    Discover methods for establishing rapport with callers to create positive interactions and leave a lasting impression.
  9. Utilize hold and transfer procedures effectively:
    Learn the proper protocols for placing callers on hold, transferring calls, and managing multiple lines efficiently.
  10. Implement follow-up and closure:
    Understand the importance of follow-up communication after phone interactions and learn how to ensure closure for both parties.

In conclusion, mastering telephone etiquette is essential for fostering positive professional relationships and ensuring effective communication in today’s business landscape. By implementing the strategies and techniques discussed in this lunch talk, participants can enhance their telephone skills, build trust with callers, and represent their organization with professionalism and integrity.

Ready to elevate your telephone etiquette skills and leave a lasting impression on every caller? Sign up now for our upcoming lunch talk on Telephone Etiquette and join us as we delve into the best practices for effective phone communication. Don’t miss this opportunity to gain valuable insights and sharpen your communication skills to excel in today’s competitive business environment. Reserve your spot today and take the first step towards becoming a telephone etiquette expert!

More Information:

Duration: 60 minutes

Fees: $1899.97  USD 661.00

For more information please contact us at:

If you would like to register for this talk, fill out the registration form below.


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